Terms & Conditions
Last updated: October 2026. These terms apply to personal training services provided by Pivot Fitness & Lifestyle ("Pivot", "we", "us"). Contact: hello@pivotfitness.ae · +971 50 261 1085. Trade licence: 4431856.01.
1. Our services and scope
Pivot provides personalised fitness coaching designed around your goals, lifestyle, abilities and exercise experience. Our services may include strength and conditioning, mobility, flexibility, core stability and general fitness progression.
We provide fitness coaching, not medical care, physiotherapy or clinical rehabilitation. We do not diagnose or treat injuries or medical conditions. Where appropriate, clients may be asked to obtain medical clearance before beginning or resuming exercise. Our coaches work within their qualifications and scope of practice, and clients requiring medical assessment or rehabilitation will be referred to an appropriately licensed healthcare professional.
Our services are delivered at your chosen location in Abu Dhabi, Dubai & Sharjah.
2. Free consultation
The free consultation is a short call on Google Meet or Zoom to discuss your goals, fitness level and any health challenges or limitations. It is free, with no obligation, and is not a medical assessment.
3. Health declaration
You must tell us about any health condition or limitation before training and keep us updated. We may ask you to obtain medical clearance before you begin or resume exercise. Exercise carries inherent risk; you take part voluntarily, and nothing here excludes liability that cannot be excluded under UAE law.
4. Age
Clients must be 18 or over. Under-18s need written consent from a parent or guardian.
5. Trainers and locations
We have male and female trainers and you may state your preference when booking; we will match you subject to availability. Sessions take place at your chosen location (home, gym or park). You are responsible for providing a safe space and for any access or venue fees. We may reschedule sessions for safety, weather or trainer availability.
6. Prices and payment
All prices are in AED. You can pay by bank transfer, cash deposit, credit/debit card, Apple Pay, Google Pay, Tabby or Tamara. Pivot Peak and Pivot Black are by application only and can be paid in full or in 12 monthly direct debit payments. Card and wallet payments are processed securely by our payment partners and we never store your card details. Tabby and Tamara instalments are governed by those providers' own terms.
7. Packages
Each package includes a set number of sessions within its validity period: Pivot Spark 1 session (1 day); Momentum and Rhythm 4 weeks; Build and Transformation 3 months; Peak and Black 12 months. Unused sessions expire when validity ends. Freeze allowances: Spark none; Momentum and Rhythm up to 1 week; Build and Transformation up to 4 weeks; Peak and Black up to 8 weeks. Pivot Spark's AED 500 is deducted from any package you buy within 24 hours after the session. Pivot Peak and Pivot Black are by application only and are 12-month commitments, payable in full or in 12 equal monthly direct debit payments (AED 2,600 and AED 3,600 per month at regular prices; AED 2,210 and AED 3,060 under the launch offer).
8. Booking and cancellation
Please give at least 24 hours' notice to cancel or reschedule a session. Late cancellations and no-shows may be counted as a used session.
9. Launch offer
The launch offer is open to the first 10 clients only, until 15 November 2026 or until the places are taken, whichever comes first, and gives 15% off the regular price of every package except Pivot Spark. For Momentum and Rhythm the discount applies for the first 3 months; for Build, Transformation, Peak and Black it applies to one package. It cannot be combined with other offers, is non-transferable and has no cash value.
10. Refunds and early termination
If you cancel before your first session we will refund what you paid within 14 days. Once your first session has taken place, packages are non-refundable except where UAE law requires otherwise. If you wish to end a 12-month package early, tell us in writing; remaining instalments stay payable unless we agree otherwise or the law provides otherwise. Nothing here limits your rights under the UAE Consumer Protection Law (Federal Law No. 15 of 2020).
11. Conduct
We may suspend or end services for unsafe, abusive or unlawful behaviour. Please follow your coach's instructions and respect your coach and other people at the venue.
12. Results
Results vary and are not guaranteed. Examples and testimonials are individual experiences.
13. Photos and media
We will photograph or film you for marketing only with your written consent.
14. Liability
To the extent permitted by UAE law, we are not liable for loss of or damage to personal items, or for harm caused by failing to follow instructions or to disclose health information.
15. Governing law
These terms are governed by the laws of the United Arab Emirates. Disputes are subject to the competent UAE courts, without prejudice to your right to approach the relevant consumer protection authority.
16. Contact
hello@pivotfitness.ae · +971 50 261 1085 · WhatsApp +971 50 261 1085